PRIVACY POLICY

This is the privacy policy of BID Entertainment Group Pty Ltd trading as Believe in Destiny (“we” or “us”).

This privacy policy outlines how we manage personal information provided to us through our Believe in Destiny Festival website (http://www.believeindestiny.com), mobile application (“App”), and other communications with us.

Please review this privacy policy before submitting personal information to us.

Personal Information and Sensitive Information

This privacy policy pertains to any personal or sensitive information you provide to us.

Personal information is any information or opinions about an identified individual or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in a material form.

Sensitive information includes personal information about racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics, or biometric templates.

We generally collect sensitive information on a need-to-know basis (such as understanding special needs or dietary requirements). We only collect, use, or disclose sensitive information as permitted by law, for example, where we have received your express or implied consent or the collection is required by law.

Your Consent

By using the Believe in Destiny Festival website, mobile app, or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this privacy policy and consent to the collection, use, and disclosure of that information in accordance with this privacy policy.

You also consent to receive communications from us about festival updates, singles events, and related services via email or SMS. These may be sent using marketing platforms. You can unsubscribe at any time by using the opt-out link in the message or contacting us directly.

How We Collect Your Personal Information

We collect personal information that is necessary for our activities and to provide and improve our festival and singles event services.

We may collect personal information in various ways, including:

• Directly from you when you purchase tickets or register for the festival or local events;
• From third parties who provide your information to us (e.g., ticket vendors);
• By analysing your use of our festival website, mobile app, and services; and
• From publicly available sources.

We also use passive information collection technologies such as cookies as you navigate through our website.

We may use and combine such passively collected anonymous information to enhance our services, customise our website or app based on your preferences, compile and analyse statistics and trends, and improve our platforms for your use.

What Personal Information Do We Collect and Why?

The types of personal information we collect include your name, email address, and any details you provide in registration or contact forms.

We collect information about your festival and singles event experience, such as ticket purchases, preferences, and feedback to enhance our services. This may include contact details and special requirements (e.g., dietary needs, accessibility).

We also collect data to facilitate local singles events run by third-party Destiny Hosts. These Hosts may receive limited attendee information—such as your name, age range, gender, and city—for the sole purpose of facilitating and managing your participation in their events. This information is only shared when required and is governed by strict agreements with each Destiny Host to ensure privacy compliance.

If we do not receive the personal information we request, we may be unable to process your registration or provide certain services.

The personal information you provide us may be used for several purposes connected with our operations, including:

• Processing your ticket purchase and registration;
• Communicating event details and updates;
• Managing special requests or accommodations;
• Publicising testimonials and festival highlights on our website and social channels;
• Developing and improving our event experience based on your feedback;
• Updating you about future events and related activities;
• Facilitating your participation in festival or singles events and volunteer opportunities.

We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).

Sharing Your Personal Information

To facilitate the Believe In Destiny Festival and our associated local singles events, we may share your personal information with:

• Event vendors and service providers (e.g. catering, venue operators);
• Technology and communication providers, such as third-party customer relationship management (CRM) platforms, for attendee management, engagement, and personalised communications;
• Destiny Hosts, our approved third-party event facilitators, for the sole purpose of managing local singles events you have signed up for through our app or website;
• Our internal team for coordination and communications;
• Professional advisors or legal representatives, where necessary to support event operations or resolve disputes.

All third parties are required to comply with privacy and data protection laws. Destiny Hosts are contractually bound to uphold participant confidentiality, use information solely for event delivery, and maintain compliance with all relevant laws including GDPR (where applicable).

App and CRM Integrations

When you use our Believe In Destiny Festival & Singles Events App, we may collect data directly or via third-party integrations such as CRM or marketing platforms. These platforms may store data outside of Australia (e.g. in the United States or Europe).

All integrations are configured to meet international privacy standards and include safeguards such as encryption and Standard Contractual Clauses to protect cross-border transfers of personal data. By registering or attending any event, you consent to this processing.

Access and Correction

You may request access to any of the personal information we hold about you by contacting us as specified below.

We will take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up to date. To ensure your personal information is accurate, please notify us of any errors or changes, and we will take appropriate steps to update or correct such information in our possession.

Storage and Security

We take all reasonable precautions to protect your information from loss, misuse, unauthorised access, or disclosure.

• Our ticketing, CRM, and event platforms use secure hosting environments with industry-standard encryption, including TLS 1.2 in transit and AES-256 at rest.
• Our vendors and cloud service providers comply with international standards such as ISO 27001, SOC 2, and PCI DSS.
• Personal information may be stored in or transferred to jurisdictions outside Australia. Where this occurs, we rely on legally approved safeguards (e.g. Standard Contractual Clauses or equivalent mechanisms under GDPR).
• Only authorised personnel and approved Hosts may access your personal data for event-related purposes.

Please remember that no internet transmission is completely secure or error-free.

Media and Photography

By attending our events or using the App, you consent to being photographed, recorded, or filmed for promotional use. If you do not wish to appear in any media, please contact us in advance. We will take reasonable steps to honour your request but cannot guarantee full exclusion in group shots or public venues.

You acknowledge that Destiny Hosts may also record events, and you consent to such media being used for festival promotion or app content, provided it aligns with our brand guidelines. We are not responsible for third-party misuse of publicly available content.

Complaints

If you have any questions or concerns about our collection, use, or disclosure of personal information, or if you believe we have not complied with this privacy policy, please contact us as set out below. We will investigate your complaint and determine if a breach has occurred and what action to take.

We take every privacy complaint seriously and aim to resolve complaints in a timely manner, with a target response time of 30 days.

How to Contact Us

If you wish to opt out of receiving promotional materials, or have any questions or concerns about this privacy policy or our information practices (including whether and what type of health information we hold about you), please contact us at: 📧 Email: info@believeindestiny.com

Links to Other Websites

The Believe in Destiny Festival website or app may contain links or references to other websites that are not governed by this privacy policy. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

Our privacy policy may change from time to time, and updates will be posted on the Believe in Destiny Festival website. Please check this policy periodically before providing personal information.

This privacy policy was last updated in May 2025.